Access to Information

Patient Rights

Patients have the right to receive accurate, timely, and complete information about their diagnosis, treatment options, and prognosis.

Patients must be informed about the qualifications of the healthcare professionals attending to them.

All medical information shall be communicated in a language or format the patient understands.

Patient Responsibilities

Provide truthful and complete information about personal health, medical history, and any ongoing treatments.

Ask questions if the provided information is unclear or insufficient.

Provider Responsibilities

Ensure patients are educated about their condition, treatment options, and potential risks.

Use simple, non-technical language to facilitate patient understanding.

Patient-Related Information

Patient Rights

Patients have the right to access their medical records upon request.

Information regarding hospital rules, procedures, and services should be made available to patients.

Patient Responsibilities

Adhere to hospital policies and procedures for accessing medical records or information.

Use hospital-provided information responsibly.

Provider Responsibilities

Maintain organized and accessible medical records for every patient.

Respond promptly to requests for information or records, ensuring compliance with privacy laws.

Fee-Related Information

Patient Rights

Patients have the right to transparent and detailed information about hospital charges and payment policies.

Emergency services shall not be withheld due to an inability to pay upfront.

Patient Responsibilities

Settle bills promptly and discuss financial constraints with the hospital where necessary.

Understand the hospital’s billing policies and agreements before treatment.

Provider Responsibilities

Provide an itemized bill and explain all charges to the patient or their representative.

Offer payment plans or financial counseling when required.

Confidentiality

Patient Rights

Patients have the right to privacy regarding their medical records and personal information.

Medical information shall only be disclosed with the patient’s consent unless required by law.

Patient Responsibilities

Respect the privacy of other patients during hospital visits or stays.

Provider Responsibilities

Protect patient information using secure systems and follow confidentiality protocols.

Only share medical details with authorized personnel or in legal compliance.

Quality of Care

Patient Rights

Patients are entitled to receive quality care, free from negligence or substandard practices.

Patients have the right to seek a second opinion or referral to another provider.

Patient Responsibilities

Cooperate with healthcare providers to facilitate effective treatment.

Report any dissatisfaction with the care received promptly.

Provider Responsibilities

Deliver care that meets established medical standards and best practices.

Continuously train staff to uphold quality in service delivery.

Patient’s Dignity

Patient Rights

Patients have the right to be treated with dignity, courtesy, and respect.

No patient shall be discriminated against based on race, religion, gender, or socioeconomic status.

Patient Responsibilities

Treat healthcare staff and other patients with respect and courtesy.

Provider Responsibilities

Train staff to prioritize respectful interactions with patients.

Provide care that recognizes cultural and personal preferences.

Access to Emergency Care

Patient Rights

Emergency medical care must be provided regardless of the patient’s financial status.

Emergency interventions must be timely and life-saving.

Patient Responsibilities

Provide accurate information during emergencies to aid quick diagnosis and treatment.

Provider Responsibilities

Ensure the availability of qualified personnel and resources for emergency care.

Act immediately to stabilize the patient’s condition.

Visitation

Patient Rights

Patients have the right to receive visitors of their choosing, subject to hospital policies.

Visitation restrictions shall be communicated clearly to the patient and their family.

Patient Responsibilities

Comply with hospital rules regarding visitation hours and policies.

Provider Responsibilities

Maintain an environment conducive to patient recovery while accommodating visitors.

Refusal of Care

Patient Rights

Patients have the right to refuse treatment after being informed of the risks and benefits.

Patient Responsibilities

Sign consent or refusal forms where necessary.

Provider Responsibilities

Respect the patient’s decision and document their refusal in medical records.

Interruption of Service by Provider

Patient Rights

Patients must be informed if a healthcare service is temporarily unavailable or disrupted.

Patient Responsibilities

Cooperate with rescheduled appointments or services.

Provider Responsibilities

Notify patients promptly about any interruptions in care and provide alternatives when possible.

Complaints

Patient Rights

Patients can raise complaints or grievances without fear of discrimination or retribution.

Patient Responsibilities

Provide specific details of the issue to enable prompt resolution.

Provider Responsibilities

Address complaints respectfully and resolve issues within a reasonable timeframe.